Our Service Charter


We will work with integrity to ensure we provide and complete a quality service to you. 

We will be transparent with you to deliver a reliable and honest service.

We will keep your personal information in the strictest confidence. We will never give away or sell your personal information. We will only ever use it to provide a service to you. 



We will work to ensure that every aspect of our service adds value to your experience.

We will treat you in fairness and respect. 



As professionals we will provide clear, accurate and timely information. 

We will welcome feedback and respond to you in a fair and timely manner. 



At The Rustic Barn we embrace all our human differences and acknowledge that we are one race. It is our policy to promote diversity and inclusion of our staff, the customers we serve and the suppliers we work with. Inclusion at The Rustic Barn means that we will build and foster an inclusive environment that respects all our unique differences and encourages the contributions of people from different culture, ethnicity, language, backgrounds, experience and perspectives.